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We strive to provide transparent and detailed answers to help you find a custom solution for Your various packaging design !
Browse some answers to our most common questions, or you can drop us a line to ask something else.
For after-sales
What is your aftersales policy?
When discharging the goods at the customers' end, please inspect all the cartons.
If you find any breakage or defective products, please take pictures of the original cartons. Please present the claim within 15 working days after the container is discharged. This date is subject to the arrival time of the container.
We will advise certifying the claim by the third party or accepting the claim based on the samples or pictures presented by the customers. If the damage or defect is confirmed to have been caused by us, we will replace all the goods or refund the money to the customers.
If any quality problem,how can you settle it for us?
If any broken or defective products are found, please take pictures of the original carton.
All the claims will be presented within 7 working days after discharging the container.
This date is subject to the arrival time of the container.
For Products
What kind of packaging can you make?
1. Sort by type: roll stock film, stand up pouch, gusseted pouch, box pouch, flat pouch, spouted pouch, vacuum pack.
2. Arrange according to applications: snacks, food, coffee, cannabis, pet food, frozen food, retort, condiments, personal hygiene, and home.
3. Sort by materials: plastic, Foil or paper-based.
For Company
How to start a custom project with your company?
Please send us your design drawings or original samples so that we can offer a quotation first. If all details are confirmed, we will arrange the sample once we receive your deposit.
For Customization
What do I need to provide if I want to customize products and get a offer?
Please send a 2D or 3D drawing (.step/.stp/.igs/.dwg is preferred) or samples with a detailed requirement.
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